Who We Are, What We Do & Why It Matters

About Us

Jackpot City Casino is part of Super Group. Super Group (SGHC) Limited is the holding company for leading global online sports betting and gaming businesses: Betway, a premier online sports betting brand, and Spin, a multi-brand online casino offering. For more information, visit www.supergroup.com.

Who We Are

Jackpot City Casino is driven by excellence, innovation and integrity. Our mission is to deliver a world-class gaming experience to Canadian players, with cutting-edge technology, diverse games and a commitment to sustainable, player-focused service.

Licensing and Security

Fully licensed and regulated, Jackpot City ensures fair, safe and transparent play. Using the latest SSL encryption and audited RNG software, we protect your data and guarantee secure, trustworthy gaming every time you log in.

Premium Casino Games

Explore over 1,500 top-quality casino games at Jackpot City Casino. From slots and table games to live dealer experiences, our constantly updated library, powered by leading developers, offers endless entertainment, optimised for desktop and mobile.

The Jackpot City Journey

An established online casino since 1998.

The Jackpot City Journey

Jackpot City Casino has been entertaining players since 1998. What began as a small online casino has grown into one of Canada’s most trusted gaming platforms. Over the years, we've evolved with technology, expanded our game library, and built a reputation for security and player satisfaction. Our story is one of growth, trust and a deep commitment to our players. In over two decades of operations, we’ve adapted to every new wave in digital technology – be it mobile gaming, live casino integration, or crypto deposits. Through all these changes, our mission has remained the same: deliver a secure, and enjoyable gaming experience for everyone who logs in.

What Drives Us

Integrity. Innovation. Excellence.

What Drives Us

These three pillars form the foundation of Jackpot City Casino. We operate with transparency, constantly innovate to enhance the gaming experience, and aim for excellence in everything we do. Our values shape every part of our culture and guide the decisions we make daily. We believe that success isn’t just measured by performance, but by how we treat our players and the standards we uphold. From the moment you join, you’ll see our values in action – from the support you receive to the responsible gambling tools we provide. It’s not just about offering games, it’s about doing it the right way, with integrity, care and long-term vision.

Your Experience, Our Priority

Players come first, always.

Your Experience, Our Priority

We put our players at the heart of everything we do. From fast responses to personalised support, our focus is on creating a seamless, supportive experience. By building long-term relationships with our players, we offer not just games, but a casino that feels like home. We regularly update our platform based on player feedback, introduce new features to improve gameplay, and ensure every promotion is designed with real value in mind. Whether you're a seasoned pro or just starting out, we're here to support your journey every step of the way. Our goal is simple: provide the best experience possible, tailored to your individual playing style.

Secure Payments. Seamless Play.

Effortless transactions, every time.

Secure Payments. Seamless Play.

We support a wide range of secure banking methods for deposits and withdrawals. These include Interac, Visa, Mastercard and a growing selection of leading cryptocurrencies. Backed by modern banking technology and SSL encryption, your transactions are smooth, secure and reliable, giving you peace of mind every time. Withdrawals are typically processed within 24 to 48 hours after verification, ensuring prompt access to your winnings. Plus, we’re constantly refining and expanding our payment options to meet evolving player preferences. Whether you’re topping up your balance or withdrawing a win, you’ll enjoy convenient, trusted banking methods that work for your lifestyle – on desktop or mobile.

Innovation At The Core

Always looking ahead.

Innovation At The Core

We continuously invest in cutting-edge technology and game development to keep Jackpot City Casino ahead of the curve. From adopting new payment solutions to exploring emerging trends in gameplay, our innovation hub is dedicated to delivering the best online gaming experience in Canada. Our R&D team is focused on bringing you a smarter, more immersive casino experience – exploring gamification and testing AI-powered personalisation tools. We also keep a close eye on player trends to stay adaptable and relevant. Innovation isn't a buzzword at Jackpot City; it's baked into everything we do. Every improvement we make is designed to keep our platform fresh, exciting and player-focused.

Always Something Extra

Offers that keep on giving.

Always Something Extra

From generous welcome bonuses and free spins to daily deals and exclusive promotions, there’s always something exciting at Jackpot City Casino. Our offers are designed to reward both new and loyal players. With promotions that sometimes never expire and tailored specials, there’s always value to be found. We also run seasonal campaigns, themed tournaments, and exclusive giveaways for players. Every promotion is clearly outlined in simple terms, so there’s no confusing fine print. You can find all current offers easily in the ‘Promotions’ tab. Whether you're spinning for fun or just enjoying the game, our bonus lineup adds something special to every session.

Tools For Safer Play

Play safe and smart.

Tools For Safer Play

At Jackpot City Casino, we prioritise your well-being. We provide a full suite of tools to help players manage their time and spending, including deposit limits, “take-a-break” and self-exclusion options. We also work with external support organisations to promote safe play across the board. We believe gambling should always be a form of entertainment. That’s why we encourage players to stay in control and reach out for help when needed. Our support team is trained to assist with responsible gambling queries and guide you through available resources. With education, tools and empathy, we’re here to help you enjoy the game safely and sustainably.

Licensed, Secured, Respected

Trusted and transparent.

Licensed, Secured, Respected

We meet rigorous compliance standards and maintain a proactive approach to fraud prevention. Our casino is fully licensed and monitored to ensure fairness and transparency. Your safety is our top priority, from login to payout. Our dedicated compliance team stays up to date with regulatory changes and ensures our operations are always aligned with the latest standards. Regular third-party audits guarantee game fairness, while robust KYC (Know Your Customer) protocols help maintain a safe playing environment for all users. Every aspect of our operation – from game integrity to account protection – is built with your trust in mind. We don’t just meet standards – we aim to exceed them.

Get In Touch

We're here to help.

Get In Touch

Got a question? Our support team is available via live. You can also consult our detailed FAQ section for instant answers on everything from gameplay to withdrawals. Our agents are trained professionals who can assist in multiple languages and are equipped to handle a wide range of queries – from technical issues to bonus information. Whether you're a new player or a long-time member, we're here to help make your experience smooth and enjoyable. At Jackpot City Casino, support is just a click away – whenever you need it, wherever you are.

The Info Hub

What types of games can I play at Jackpot City Casino?

We offer a wide range of games including slots, live dealer tables, table games, video poker and progressive jackpots. There are over 1,500 titles to explore.

Why choose Jackpot City Casino?

With 25+ years of experience, full licensing, live chat support and thousands of top-quality games, we provide an entertainment experience Canadian players can count on.

How do I create an account?

Click ‘Sign Up’ on the homepage and follow the simple registration steps. You’ll be up and playing in just a few minutes.

Are there wagering requirements on bonuses?

Yes, our welcome bonuses and free spin offers do come with wagering requirements. These will be clearly outlined in the bonus terms.

What should I do if I forget my password?

Click ‘Forgot Password’ on the login screen and follow the prompts to reset your password via email.

Can I change my username or password?

You can update your password in your account settings, but usernames cannot be changed once set.

Do I need to verify my casino account?

Yes, for your safety and to comply with regulations, we may require you to submit ID and proof of address. This process is secure and typically completed quickly.

What crypto methods does Jackpot City offer?

We accept the following cryptocurrencies for deposits: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Ripple (XRP), USD Coin (USDC), Bitcoin Cash (BCH), Litecoin (LTC), Solana (SOL), Dogecoin (DOGE), Tron (TRX), Cardano (ADA) and Tether (USDT). These are available across various blockchains like Ethereum, Binance Smart Chain, and more. We’re constantly expanding our crypto banking options, so check the banking section for the most up-to-date deposit methods.