About Jackpot City Casino: Excellence In Gaming

Jackpot City Casino

Jackpot City Casino is part of Super Group. Super Group (SGHC) Limited is the holding company for leading global online sports betting and gaming businesses: Betway, a premier online sports betting brand, and Spin, a multi-brand online casino offering. For more information, visit www.supergroup.com.

Mission And Vision

We strive to lead the online casino world with innovation, integrity and excellence, ensuring players experience the highest quality games and service in a safe and responsible environment. Our focus is on creating long-term player satisfaction through fair gaming, ethical practices and sustainable operations that benefit both our players and the wider community.

Licensing And Security

Jackpot City Casino operates under strict licensing regulations with advanced security protocols, keeping player data safe and transactions fully protected.

Casino Games

We offer over 1500 online casino games, including pokies, live dealer games, table games and exclusive jackpots, ensuring entertainment for every type of player.

Our Story

Founded in 1998, leaders in online gaming.

Our Story

Jackpot City Casino was founded in 1998 with the goal of creating a secure and entertaining online casino experience for players around the world. From our humble beginnings, we have grown into a trusted destination for New Zealand players, offering over 1500 games, including pokies, live dealer tables and jackpots. Our focus has always been on quality, innovation and creating an environment where players feel valued and safe. Over the years, we have continuously adapted to industry changes and technological advances to ensure our casino remains a reliable and exciting place for both new and experienced players.

Values That Drive Us

Integrity, innovation and community focus.

Values That Drive Us

Integrity, innovation and excellence are the pillars that define Jackpot City Casino. These values shape our culture, guiding how we operate, interact with players, and make decisions. Beyond our internal practices, and as part of Super Group, we believe in giving back to the wider community, supporting outreach projects and initiatives that make a positive impact. By fostering a culture of responsibility, fairness and innovation, we ensure that players enjoy a high-quality experience with every visit. Our commitment to ethical standards, continuous improvement, and player satisfaction means that every aspect of the casino, from games to customer service, is aligned with the values that drive us forward in the online gaming industry.

Our Players, Our Priority

Personalised support and player relationships.

Our Players, Our Priority

At Jackpot City Casino, our players are at the heart of everything we do. We focus on providing personalised service and support that meets the unique needs of each player. Whether answering questions, assisting with account management, or helping players explore our extensive range of games, our team is dedicated to ensuring a seamless and enjoyable experience. We believe in building long-term relationships based on trust, transparency and respect. By listening to player feedback and continually improving our services, we create an environment where players feel valued, supported and confident that their gaming experience is both safe and rewarding.

Secure Banking And Technology

Fast, reliable deposits and withdrawals.

Secure Banking And Technology

Our commitment to secure, reliable banking and cutting-edge technology ensures that every transaction at Jackpot City Casino is smooth and safe. We provide secure deposits and withdrawals through popular options such as credit cards, e-wallets, and bank transfers. Advanced encryption protects player data, keeping personal and financial information secure at all times. Our systems are continuously monitored and updated to stay ahead of potential threats and maintain the highest level of safety. With innovative technology powering our games and casino platform, players can enjoy seamless gameplay across devices while having confidence that their funds and data are handled responsibly and efficiently.

Innovation In Gaming

Innovating games and casino technology.

Innovation In Gaming

Jackpot City Casino is dedicated to innovation, investing heavily in technology and game development to bring fresh, exciting experiences to our players. From the design of our games to the platforms that host them, every initiative is driven by a future-focused approach. We continually explore new ideas, creative game mechanics, and advanced features to ensure our casino stays ahead in the online gaming world. By combining imagination, research and industry expertise, we create a dynamic environment where innovation thrives. This forward-thinking approach allows players to enjoy cutting-edge gameplay, immersive experiences, and a wide variety of engaging titles that keep the excitement alive every time they log in.

Bonuses And Promotions

Bonuses, spins and ongoing rewards.

Bonuses And Promotions

Jackpot City provides a wide variety of promotions, bonuses and rewards to enhance the gaming experience for every player. From our generous welcome bonuses to extra spins and ongoing offers, there are countless ways to get extra value while enjoying over 1500 games. Specialised promotions are also available, giving players access to unique rewards and surprises tailored to their gameplay preferences. By combining regular offers with long-term loyalty benefits, we ensure that players always feel valued and have additional opportunities to explore our diverse gaming options.

Casino Promotions

Responsible Gambling

Tools and guidance for safe play.

Responsible Gambling

Jackpot City is committed to providing a safe and responsible gaming environment. We offer a range of tools and resources to help players manage their gameplay, including deposit limits, self-exclusion and take-a-break options. By partnering with responsible gambling organisations, we ensure that players have access to expert guidance and support when needed. Our approach combines education, monitoring and proactive intervention to prevent problematic gaming behaviours. We believe that responsible gambling is essential for a safe and enjoyable experience, and our policies are designed to protect players while still allowing them to enjoy the entertainment value of our extensive range of casino games.

Safety And Compliance

Licensed, monitored and fraud-preventive.

Safety And Compliance

Compliance, risk management and security are fundamental to Jackpot City Casino’s operations. We adhere strictly to licensing and regulatory requirements, ensuring that every aspect of our casino is fully monitored and audited. Fraud prevention measures and robust risk management systems protect both the casino and our players. Security protocols, including encryption and secure transaction monitoring, maintain the integrity of our gaming environment. By prioritising regulatory alignment and operational transparency, we provide players with confidence that they are enjoying a safe, fair and fully compliant online casino experience. Our commitment to security and compliance is unwavering, reflecting our dedication to player protection and trust.

Support And Contact

Friendly support via chat.

Support And Contact

Jackpot City Casino offers comprehensive customer support to ensure players receive the help they need promptly and efficiently. Our team is available via live chat, providing personalised assistance for any questions or issues. For common inquiries, our detailed FAQ section offers step-by-step guidance and tips on account management, payments, promotions and gameplay. Our support staff are trained to be knowledgeable, friendly and responsive, helping players navigate the casino platform with ease. By offering accessible and effective support channels, we ensure that players can enjoy a smooth and stress-free gaming experience, confident that help is always just a click away.

Need Help? Start Here

What casino games can I play?

We offer over 1500 games, including pokies, live dealer tables, jackpots, and exclusive titles for New Zealand players.

Why choose Jackpot City Casino?

With secure banking, top-tier customer service, and a player-first approach, Jackpot City provides a safe, entertaining and rewarding gaming experience.

How do I create an account?

Click on Sign Up on the homepage and complete the online registration form by providing basic details.

Are there wagering requirements on bonuses?

Yes, bonuses include fair and transparent wagering requirements, which are clearly explained in the terms and conditions.

Does my account need to be verified?

Yes, verification ensures safe and secure gameplay, confirming identity before withdrawals.

How do I contact customer support?

You can reach our support team via live chat. FAQs are also available to guide players through common questions and account management.