Responsible Gaming Starts Here

At Jackpot City Casino, we believe gaming should always be fun and fair. Every game runs on odds, house edge, and randomness, which means results are unpredictable and never guaranteed. 

To keep things safe, we operate under licensing and regulation from trusted authorities, ensuring responsible gaming standards are in place. Plus, all our games are tested by independent auditors like eCOGRA, so you can count on fairness every time you play. 

Our goal is simple: entertainment that stays secure, balanced, and enjoyable for everyone.

  • Need A Hand? We’re Here To Help Need A Hand? We’re Here To Help
  • Gaming Is For Adults Only Gaming Is For Adults Only
  • Check Your Gaming Habits Check Your Gaming Habits
  • Deposit Limits: Stay In Control Deposit Limits: Stay In Control
  • Take A Break When You Need It Take A Break When You Need It
Need A Hand? We’re Here To Help Gaming Is For Adults Only Check Your Gaming Habits Deposit Limits: Stay In Control Take A Break When You Need It

Need A Hand? We’re Here To Help

Gaming should always be fun, but if it ever feels overwhelming, support is just a click or call away. At Jackpot City Casino, we encourage players to set personal limits, take regular breaks, and never chase losses – these simple steps help keep play enjoyable and stress-free.

If you’d like extra help, here are trusted organisations offering confidential advice and practical tools:

Reaching out is a sign of strength, and these resources are here to help you stay in control and keep gaming fun.

Gaming Is For Adults Only

Playing with us is restricted to adults – 18 years or older, or the legal age of majority in your region, whichever is higher. This rule helps ensure gaming remains safe and age-appropriate.

Parents and guardians play a key role in preventing underage gaming. Tools like Net Nanny® can block gambling content and monitor online activity. Gaming should always be fun – and for the right age group. Together, we can make sure it stays that way.

Self Assessment

Not sure if your gaming habits are healthy? Our self-assessment tool is here to help. It’s quick, private, and designed to give you insight into how you play. Taking this step is a smart way to check in with yourself and ensure your play stays balanced.

  • 1 (of 9)
    Have you bet more than you could really afford to lose?
  • 2 (of 9)
    Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
  • 3 (of 9)
    Have you gone back on another day to try to win back the money you lost?
  • 4 (of 9)
    Have you borrowed money or sold anything to gamble?
  • 5 (of 9)
    Have you felt that you might have a problem with gambling?
  • 6 (of 9)
    Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
  • 7 (of 9)
    Have you felt guilty about the way you gamble or what happens when you gamble?
  • 8 (of 9)
    Has gambling caused you any health problems, including stress or anxiety?
  • 9 (of 9)
    Has your gambling caused any financial problems for you or your household?

You cannot skip a question. Please review the above before continuing.

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Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

 

SELF TEST RESULTS

Outcome Good

YOUR GAMBLING SEEMS TO BE UNDER CONTROL

Your answers show that your gambling seems to be under control. If you still feel that your gameplay could be having a negative impact on yourself, you can use the behaviour tools available or take the following action below:

Outcome Low Risk

Your result does show a low risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Moderate Risk

WE ARE A LITTLE CONCERNED

Your result does show increased risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Bad

WE ARE CONCERNED

We think your gambling habits could be negatively impacting both yourself and those in your social and personal circles.

Please consider speaking to a professional as listed below:

Gordon Moody Gambling Therapy – https://www.gamblingtherapy.org

Responsible Gambling Council – https://www.responsiblegambling.org

Gamblers Anonymous – https://www.gamblersanonymous.org

 

We also encourage you to consider the following:

Set Deposit Limits
Try Self Exclusion Methods

Deposit Limits: Stay In Control

One of the best ways to keep gaming fun and stress-free is by setting deposit limits. This tool lets you decide how much you want to spend.

Why set limits?

  • Manage your budget: Avoid overspending and stick to what feels comfortable.
  • Stay balanced: Limits make sure gaming remains entertainment, not a source of stress.

Setting deposit limits is quick and easy, and you can adjust them anytime. If you need help, please visit our Responsible Gaming Page under your username of the Help Centre. It’s your game, your rules – because staying in control matters.

Take A Break When You Need It

Sometimes, the healthiest choice is to step away for a while – and that’s where self-exclusion comes in. This feature allows you to take a break from gaming for a set period, giving you time and space to refocus.

How it works:

  • You can choose a short break or a longer exclusion period.
  • During this time, your account will be locked, and you won’t receive marketing messages.
  • Access to games will be restricted until your chosen period ends.

Self-exclusion is a smart way to regain balance if gaming starts feeling overwhelming. It’s not permanent – you can return when you’re ready. And if you need help setting it up, our support team is here to guide you every step of the way.

Responsible Gaming Questions, Answered

How do I know if I have a gambling problem?

If gaming feels stressful, you’re chasing losses, or spending more than you planned, it might be time to check in. Our self-assessment tool can help you spot early signs and keep play balanced.

What tools does Jackpot City offer to help me gamble responsibly?

We provide deposit limits, self-exclusion options, and session reminders to help you stay in control. Plus, our support team is always available if you need guidance.

What is self-exclusion and how does it work?

Self-exclusion lets you take a break from gaming for a set period. During this time, your account is locked, and you won’t receive marketing messages.

Can I speak to someone about my gambling habits?

Yes! Our support team is here to help, and we also recommend trusted organisations like for confidential advice and assistance: Gordon Moody Gambling Therapy: https://www.gamblingtherapy.org, Responsible Gambling Council: https://www.responsiblegambling.org, Gamblers Anonymous: https://www.gamblersanonymous.org

Is my information kept confidential if I seek help?

Absolutely. Your privacy matters to us. Any information you share with our support team or through responsible gaming tools is kept secure and confidential.

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